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Community Manager


 

Community Manager

EOE STATEMENT

We are an Equal Opportunity Employer.  

CATEGORY

Management  

POSITION

Community Manager  

DESCRIPTION

Job Title: Community Manager
Reports To: Portfolio Manager
SUMMARY
The basic functions of a Community Manager are to assist the Portfolio Manager in maintaining the
physical asset and maximize the financial returns from that asset in accordance with the objectives while
promoting the Company’s professional standards of quality. Responsible to hire, supervise, motivate all
on-site staff and make recommendations for termination. Assists Portfolio Manager and supervisors with
special projects and administrative tasks. Ensures staff compliance with company policies and procedures.
Ensures staff performance of duties on a timely basis. Comply with the Washington State Residential
Landlord & Tenant Act and all other governmental laws and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
A. Marketing and Leasing:
1. Show units and screen and select qualified residents;
2. Complete guest cards for all prospects who telephone or visit the property. Follow up with the
prospects using the information on the guest card within 24 hours;
3. Review all newspaper advertising to ensure it is correct and the ad program is current;
4. Supervises Assistant Manager, Leasing and Marketing staff and Maintenance staff;
5. Visits competitive properties and assists in preparation of regular market surveys;
6. Prepares weekly reports for Portfolio Manager’s review every Monday;
7. Reviews all rental applications for criminal and credit back ground history and lease forms for
accuracy and compliance with resident policy and check all leases for accuracy and completion;
8. Make recommendations to improve marketing and leasing programs.
B. Resident Relations:
1. Responds to resident inquiries, complaints and concerns promptly;
2. Respond to Maintenance needs and Work Order requests promptly;
3. Implement rent collection program;
4. Supervises and implements move-in and move-out procedures;
5. Enforcement of apartment community rules and regulations.
C. Maintain the physical asset:
1. Supervises Maintenance staff, including maintenance supervisor and any contract workers;
2. Supervises scheduling of maintenance work;
3. Makes regular follow-up inspections on maintenance work;
4. Establishes schedule of personnel for emergency maintenance;
5. Makes regular follow up inspections on maintenance work;
6. Makes regular inspections of grounds, including all common hallways;
7. Makes daily inspections of grounds, including common hallways;
8. Make-ready all vacant apartment units within expected timeline;
9. Makes recommendations for physical repairs, replacements and/or improvements;
10. Cleaning vacant apartments;
11. Painting vacant apartments;
12. Scheduling apartment turnover and maintaining apartments at acceptable levels of rent-readiness.
D. Financial Reporting and Control as directed by the Portfolio Manager:
1. Collects rents, posts them in accounting system and deposits rents into the bank account for the
property;
2. Properly execute journal receipts for monies collected;
3. Maintain accurate accounting records;
4. Assists in preparation of the budget;
5. Assists in reporting variances from the budget;
6. Assists in preparing monthly variance report;
7. Assists in approving invoices for payment;
8. Assists in preparing inventory of all equipment and supplies;
9. Reports accurate payroll information to the Payroll Department in a timely manner;
10. Requests Pre-approvals for overtime time pay from Portfolio Manager;
E. Administration as directed by the Portfolio Manager:
1. Maintenance of property files and records;
2. Supervises the handling of any emergency that may arise on-site;
3. Assists in reviewing market rents to ensure proper rates are being charged, monitors
delinquencies, NSF and bad debt procedures to assure timely collection of rents, or evictions;
4. Communicates all problems and makes recommendations to Portfolio Manager in a reasonable
time frame;
5. Implement effective time management;
6. Provides satisfactory documentation to ensure fair and timely resolution of disputes or issues with
residents, employees or others;
7. Demonstrate leadership, and promote professionalism through appearance, attitude and
communication skills;
8. Keep rental office clean, neat, and organized.
SUPERVISORY RESPONSIBILITIES
1. Supervises all on-site staff;
2. Ensure that work assignments are performed in accordance with OSHA (Occupational Safety &
Health Act) standards at all times;
3. Ensure employee compliance with the Washington State Residential Landlord & Tenant Act and
all other governmental laws and regulations.

 POSITION REQUIREMENTS

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
1. Ability to handle finances and work within a budget;
2. Appearance compatible with image of property, positive attitude, good sense of humor, energetic,
assertive and capable role model for subordinates;
3. Demonstrated integrity on personal as well as professional level;
4. Exceptional communication skills;
5. Attentive to details;
6. Ability to interact with a wide range of people;
7. Ability to solve problems involving residents, personnel, finances, equipment failure, emergency
situations, etc.;
8. Ability and willingness to substitute for any leasing responsibility, unit cleaning, grounds pickup,
receptionist, and other work as may be reasonably directed by the Portfolio Manager.
9. Ability to add, subtract, multiply and divide with a high level of accuracy.
COMMUNICATION SKILLS (reading, writing, typing etc.)
Previous clerical/administrative experience
Previous experience with office computers and software
EDUCATION and/or EXPERIENCE
High School Diploma or Equivalent
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers and
decimals.
REASONING ABILITIES - Ability to apply common sense understanding to carry out instructions
furnished in written, oral, or diagram form.
PHYSICAL DEMANDS
The physical demands described here are representative of those an employee encounters while
performing the essential functions of this job.
While performing the duties of the job, the employee is regularly required to:
1. Use hands to finger, handle, or feel objects, tools, or controls;
2. Reach with hands and arms;
3. Talk and hear;
4. Frequently walk, sit, climb or balance;
5. Occasionally lift and/or move up to 25 pounds;
6. Occasionally required to stoop, kneel, crouch, or crawl;
7. Taste or smell.
8. Drive
Specific vision abilities required by this job include close vision, distance vision, color vision, depth
perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
* On Properties that do not have on-site staff the Community Manager will be responsible for the
overseeing or doing of the property landscape, building maintenance and cleaning of the building as well
as vacant units.